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Our committment to protecting your privacy

The Mortgage Store Online is deeply committed to your right to privacy and takes your privacy seriously. We have very strict privacy policies and we strive to keep your personal and financial information secure.

  • This Privacy Policy covers The Mortgage Store Online's treatment of personally identifiable information that The Mortgage Store Online collects when you are on the The Mortgage Store Online site, and when you use The Mortgage Store Online's services.
  • We pledge to hold all information you provide to us in absolute privacy.
  • We will NEVER share your name, e-mail address or personal information with any third party, unless specifically authorized by you.
  • We NEVER sell or rent our mailing list.
  • Only authorized employees may access your information.
  • All employees and partners are required to adhere to our strict privacy policies and any employee who violates the privacy policy is subject to termination and other disciplinary measures, up to being criminally prosecuted for their violation.

The Mortgage Store Online only collects personally identifiable information you provide in order for our brokers to conduct their services for you. This personal information is necessary to generate the legal documents for your mortgage loan. Personally identifiable information includes, but is not limited to, first and last name, physical address, postal code, email address, phone number, social security number, birth date, credit card information, financial information, mortgage information, automobile information, property information, marital status, and other sensitive information necessary to generate proper legal documents.

Please be advised that certain personal information becomes public record upon the filing of documents with the province or the court. Furthermore, if The Mortgage Store Online is required by law to comply with a valid legal requirement such as law, national or provincial regulation, search warrant, subpoena or court order, The Mortgage Store Online may be required to release personal information. We may also use personal information in a manner that does not identify you specifically nor allow you to be contacted but does identify certain criteria about our users in general. For example, we may inform third parties about the number of registered users, number of unique visitors, and the pages most frequently browsed.

We may use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous.

The Mortgage Store Online currently retains personally identifiable information for a period of seven years. The reason for this lies in the fact that oftentimes, users will request their legal documents for revision and update purposes. If at anytime you wish to delete all of your personally identifiable information from our customer database, you may contact us using our contact form, or you may reach us at 1-866-880-2577.

Our Commitment To Data Security

We strive to make certain that our servers and connections incorporate the latest encryption and security devices. To prevent unauthorized access, we have implemented physical, electronic, and managerial procedures to safeguard and secure the information we collect. Personal information is transmitted to us by secure servers. Documents are delivered to you either via priority mail or via e-mail.

Ready to apply for a mortage loan? Or have questions? Ask our brokers by using the contact form or by calling them at 1-866-880-2577.

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The Mortgage Store Online, Inc.
Canadian Head Office: 54 Vansittart Avenue Woodstock, Ontario, Canada N4S 6E4
Home Mortgages: Phone: 1-866-880-2577 Fax: 1-866-270-1984
Commercial Mortgages: Phone: 1-866-674-0548 Fax: 1-866-876-3956

Copyright ©2016 The Mortgage Store Online, Inc. All rights reserved.

 Equal Housing Lender